You will be the first person our customers meet when they stay with us. You will need to meet and greet our customers in a polite and friendly way, making them feel welcome and safe. This is a part time opportunity.

Key Responsibilities

Reception Duties

• Keeping customers happy will be the most important thing to you;
• Be friendly and helpful at all times;
• Welcome our customers to the hotel - check them in and make any reservation changes as required;
• Listen to our customers and be happy to help with any queries they might have. If you can't help, you'll find someone who can;
• Work together with your colleagues to make sure that our customers enjoy their stay;
• Learn about what's happening in your hotel and the local area and share this with the rest of your team;
• Look for and make the most of sales opportunities;
• Complete day-to-day paperwork and other documentation on time and accurately;
• Keep yourself, the team and our customer's safe - and be aware of any potential problems;
• Keep your line manager up-to-date with maintenance, service or equipment issues and follow these up;
• Follow our procedures, when dealing with cash handling, accounts, customer bookings, security and stock;
• Keep it clean - maintain a clean and tidy front and back reception area;
• Look after yourself and others - make sure you follow instructions for health and fire, cleaning products, manual handling and food hygiene;
• Treat your colleagues in a fair and friendly way;
• Be prepared to muck in and with any other duties that might be needed.

• Keeping customers happy will be the most important thing to you;

  Guest Room Cleaner Duties

  • Clean our bedrooms and public areas to Company standards within our timescales on a daily basis and carry out other deep cleaning duties on a weekly/monthly basis;
  • Keep the linen room clean, tidy and correctly stocked;
  • Follow our procedures, when dealing with linen, security, keys, lost property and stock;
  • Keep yourself, the team and our customers' safe - and be aware of any potential problems;