Job Description

We are currently seeking an enthusiastic and outgoing individual with a passion for delivering outstanding customer service, to compliment our Conference and Events team and undertake the role of Reservations Revenue Co-ordinator based at Queens Hotel, Leeds. The successful applicant will manage all correspondence relating to reservations and maintain inventory controls as set by the Revenue Manager.

When you join us you'll be joining a business that looks after its people as well as our guests. In return for your hard work and commitment, we'll help you to grow personally and professionally through our investment in training and development.

DUTIES & RESPONSIBILITIES

· Complete daily & weekly sleeper forecasts and communicate at daily briefing meetings.

· Liaise with Central bookings in order to assist in the maximisation of revenue

· Send and follow-up on specific information requests

·Prepare, update and file all correspondence relating to transient reservations

· To complete best practice management information

· Manage the waitlist by converting reservations when availability becomes available and advising waitlist customers on progress.

· Ensure close liaison between Event and Group Sales department in regard to group enquiries.

· Review correspondence for sales leads, forwarding to the appropriate Sales Manager.

·Update the selling strategy control sheet daily,as per QHotel standards

· Enter inventory controls in relevant systems, as set by the Revenue Manager

· Maintain event information in Protel, reflecting all up coming events that will affect the hotels demand

· Maintain all allocations, cut-off dates etc for annual allocations and specific events.

· Maintain a complete and up-to-date knowledge of hotel products and services is maintained

· Support other members of the revenue team and complete tasks as requested by the line Manager.

DESIRED SKILLS, EXPERIENCE AND ATTRIBUTES

· Excellent interpersonal skills.

· Target orientated

· Self Managing - Ability to work within guidelines

· Accuracy and high level of attention to detail

· Excellent organisational skills

· Computer Literacy - Good working knowledge of windows based applications. Knowledge of Delphi advantageous

HOTEL DESCRIPTION

Conveniently located just minutes off the A1/M1 and M62, the Queens Hotel is a stunning venue with impressive architecture. When you step inside you'll discover the opulence and glamour of 1930s Art Deco has been extravagantly renewed.

The hotel boasts 217 rooms that exude sophistication, 16 magnificent meeting rooms and conference suites to cater for up to 600 people and banqueting or dining facilities in our exclusive restaurant where the surroundings are every bit as delicious as our menus.

BENEFITS

Free bespoke QHotels Uniform, Free meals on duty, Free car parking, Childcare Voucher scheme, Employee incentive scheme, Discounted staff standby rates at any QHotel.

Following a qualifying period; Contributory pension scheme, Complimentary two night stay including dinner, bed & breakfast

All applicants must be eligible to work in the UK.

Contact: Sarah Reynolds, Human Resources Manager Email: sreynolds@qhotels.co.uk