Job Description
**F&B Assistant requiredprimarily for daytime hours**
JOB TITLE:
Food and Beverage Assistant
Reporting to:
Restaurant Manager
PRIMARY
ACCOUNTABILITY:
To work under the direction of the Restaurant Manager and supervisors, assisting with all restaurant mise-en-place and food service to guests, ensuring that all guests receive an efficient and courteous service at all times
Key accountabilities:
Daily Operations
- To be responsible for restaurant mise-on-place, which will include the following:
* polishing glassware, silver and china.
* stocking the hot and cold buffets
* cleaning and stocking the sideboards
* ensuring correct levels of linen, crockery, cutlery and silver is available throughout service
* cleaning and replenishing of the cruets / condiments
* returning used linen and collecting fresh
- To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas
- To ensure restaurant checks have been received in the kitchen
- To check that restaurant tables are correctly laid up according to the standards of the restaurant before any dishes are served to a guest
- To assist in the service of drinks when instructed by the Chef De Rang
- To ensure tables are cleared and debris removed in the agreed manner
- To have knowledge of food service techniques in order to serve all food correctly and to the required standard
- To have complete knowledge of all menus, wine lists and specialities offered in the restaurant and to be able to advise guests as necessary
- To assist when required to take guests food orders
- To carry out any other reasonable duties as deemed appropriate by a supervisor
Customer Service
- To deal with all customer and guest comments or complaints and to pass on
any relevant information to the Chef De Rang or Supervisor.
- To be polite & courteous to all guests and visitors to the hotel at all times.
- To adhere to the QHotels Customer Charter
Communication
- To attend and actively contribute towards monthly departmental meetings
Training & Development
- To actively contribute towards your Personal Performance Plan
- To attend any training sessions as advised by your HOD orHuman ResourcesOfficer
Health & Safety
- To maintain hygiene standards at all times whilst cleaning any areas in your department
- To adhere to any cleaning rotas and to sign them off when completed
- To attend all legally required training courses.
- To advise your Health & Safety representative of any concerns
Appearance
- To maintain personal hygiene standards at all times
- To adhere to the QHotels Personal Grooming Standards at all times whilst in
the hotel
- To wear the correct uniform, in good condition whilst on duty and in the
hotel and to take responsibility for the uniform whilst off-duty
Policies & Procedures
Awareness of and adherence to all QHotels policies and procedures such as
- House rules and code of conduct
- Absence, Disciplinary & Grievance, Performance Management
Key Performance Indicators:
Mystery Guest Report
Guest Comment Cards
Health & Safety Audits
Training Records
Personal Performance Plan & Performance Rating
Bradford Scale
HOTEL DESCRIPTION:
The Nottingham Belfry opened successfully on 1st February 2006, offering the highest standards of accommodation, fine dining and superb conference, and leisure facilities.
It is situated just off Junction 26 of the M1 and within easy reach of Nottingham city centre, visitor attractions and amenities.
Facilities
• 4 Star
• 117 Bedrooms, including 10 suites and 23 executive rooms
• Restaurant, Brasserie and Bar
• Reflections Spa and Leisure Club, including indoor swimming pool
• Spa with treatment rooms and range of therapies
• 6 miles from Nottingham City Centre
• 12 Conference & Banqueting Rooms
