Switchboard Operator
Sorry, but this vacancy has now closed |
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Date posted: 02 February 2010 |
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About this role
The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities includeWelcome and check in of guests, including processing of group arrivals
Check out departing guests using the hotel’s accounting system
Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints
Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events
Maximise Sales revenues through up selling and marketing programmes
General switchboard duties including taking of reservations
Project a professional manner with an emphasis on hospitality and guest service
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Employer Details
- Name: Hilton Hotels Corporation
- Industry: Hospitality
- Registered Employees: 7
- Address: International Operations Centre, Maple Court, Central Park, Reeds Crescent, Watford, Herts, UK, WD24 4QQ
- Website www.hilton.co.uk
