| Skill |
| Arrange non-multi sector air travel |
| Build and maintain customers' profiles |
| Build and maintain relationships with customers not present |
| Contribute to business travel account management |
| Contribute to maintaining the quality of travel and tourism operations |
| Contribute to supporting and developing colleagues |
| Generate increased travel and tourism sales |
| Give customers a positive impression of yourself and your organisation |
| Make sure your own actions reduce risks to health and safety |
| Monitor and solve customer service problems |